Enable the ForcePasswordChangeOnLogOn feature on the Azure AD Connect server.Have the user change their on-premises user account password.In the user account properties in Active Directory Users and Computers, clear the User must change password at next logon check box.To resolve this issue, follow these steps: Scenario 1: The "User must change password at next logon" check box is selected for the user's account The following are scenarios in which a user can't sign in to a Microsoft cloud service, such as Office 365, Azure, or Intune. However, there are some users whose passwords appear not to sync. In this scenario, passwords of most users appear to be syncing. Some users can't sign in to Office 365, Azure, or Microsoft Intune For more information, see Troubleshoot object synchronization with Azure AD Connect sync. Original product version: Cloud Services (Web roles/Worker roles), Azure Active Directory, Microsoft Intune, Azure Backup, Office 365 Identity Management Original KB number: 2855271 Before you start troubleshootingīefore you perform the troubleshooting steps, make sure that you have the latest version of Azure AD Connect installed.Īdditionally, make sure that directory synchronization is in a healthy state. This article helps you troubleshoot common issues that you may encounter when you synchronize passwords from the on-premises environment to Azure Active Directory (Azure AD) by using Azure AD Connect.
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